UTS App Change Handset | Complete Process for All Users

Edwin Parker
By Edwin Parker 8 Min Read
8 Min Read
Hey there, Train Travelers!

Switching Phones but Keeping Your Train App Running Smoothly

So, you’ve got a shiny new phone and you’re ready to hit the tracks, but there’s a catch – your trusty train app, the UTS App, doesn’t seem to play nice with your new gadget. You might be wondering, “Can I get my UTS App to work on this new phone without a hitch?” or maybe you’re scratching your head asking, “How long does it take to get this app switch sorted with Indian Railways?

And then there’s that pesky error that pops up saying something about your IMEI being linked to another number. What’s that about, right? Well, don’t you worry! You’re about to become a pro at handling the UTS App switcheroo.

I’m going to walk you through the whole process, step by step. Just stick with me, and we’ll get your app up and running on your new phone in no time!

How to UTS App Change Handset?

The latest version of the UTS Mobile App is all about keeping your train trips secure. But sometimes, this extra security can feel like a bit of a puzzle, especially when you’re switching phones.

Ever been in a situation where you’ve got a new phone or, oh no, lost your old one, and just can’t seem to log into your UTS App with your usual ID? If that sounds familiar, you’re not alone.

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Two Scenarios, Two Solutions

When it comes to solving this, there are two main situations you might find yourself in:

  • Scenario 1: You don’t have any tickets booked at the moment.
  • Scenario 2: You have active tickets waiting to be used.

And guess what? The steps to switch your UTS App to a new phone will vary depending on which scenario fits your situation.

If you are having an active ticket

Struggling to use the UTS app on your new phone and wondering how to tell the app, “Hey, it’s still me!”? Time to submit a handset change request, and here’s the lowdown on how to do it online:

  • Step 1: Get the UTS App on your new phone. Haven’t downloaded it yet? Now’s the time!
  • Step 2: Make sure you’re connected to the internet and your phone has enough credit to send an SMS. You’ll also need to have the same SIM card that you used to create your UTS account.
  • Step 3: If your SIM card is lost, hang tight. You’ll want to skip to the next part for the workaround.
  • Step 4: Log in with your account details.
  • Step 5: No need to send any messages. The app takes care of it and sends you an OTP (One Time Password).
  • Step 6: Enter the OTP you receive, and voilà, you’re in!

Stay tuned for the next steps if your SIM card has gone on its own little adventure without you!

If you are not having an active ticket

If you’re not juggling any active tickets, switching your UTS App to a new phone is a breeze. You’ll just log in on your new device. Yep, it’s pretty much the same dance as before:

  1. Log in on the new phone: Just like you did the first time, easy-peasy.
  2. Remember, it’s YOUR phone that matters: Make sure the new phone is yours. Logging in from someone else’s phone is a no-go because your account gets linked to the phone’s IMEI (that’s like the phone’s unique ID).
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Or Try the Official Form

Not into apps? You’ve got options. Fill out the “CHANGE HANDSET” form on the UTS mobile ticketing website. It’s an alternative path if you’re more of a ‘browser’ than an ‘app’ person.

Lost Your Phone? Here’s the Drill

If your phone’s gone missing, you’re going to need to visit the CCM/PM office with a couple of things:

  • A copy of your FIR or CSR (that’s the official report you filed when you lost your stuff).
  • A letter requesting a duplicate SIM card.

Patience is key here; this might take a few days to get sorted out.

Why I am Getting IMEI already associated with another number? in UTS App?

Seeing the “IMEI already associated with another number” error? That’s the UTS App’s way of keeping things secure. It means each phone number can only be linked to one IMEI at a time.

Same SIM Card, No Problem

If you’ve still got your original SIM card (the one you used to make your UTS account), you’re golden. Just log in as usual.

Lost Phone and SIM? Take Action!

But if your phone and SIM card have vanished, you’ll need to take a little field trip to the CCM/PM office with:

  • Your FIR/CSR copy.
  • A letter for a duplicate SIM card request.

Again, give it a few days; good things come to those who wait.

Got Questions or Stuck?

If you hit a bump or just want to ask something, drop a comment. We’re here to get you back on track as fast as we can.

Wrapping Up 

There you have it, friends – your comprehensive guide to transferring the UTS App to a new phone, whether you’ve got tickets in hand or not. Remember, the key to a smooth transition is having the right SIM card and a bit of patience.

  • For active tickets: Follow the app’s OTP process.
  • No tickets? Just log in on the new phone, but keep it personal – use only your phone.
  • Lost phone? Time to fill out forms and possibly visit the CCM/PM office with your documents.
  • Seeing the IMEI error? Stick with your original SIM card to clear it up.
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Ever feel stuck or just have a question pop up? Don’t fret. Drop a comment below and help will be on the way faster than the next train to your station.

So, keep this guide handy, and you’ll never be derailed by a phone switch again. Safe travels on your digital journey with the UTS App!

I hope this conclusion ties everything together nicely for your blog post! If you need any more help or adjustments, just let me know.

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