How to UTS App Change Handset?
The latest version of the UTS Mobile App is all about keeping your train trips secure. But sometimes, this extra security can feel like a bit of a puzzle, especially when you’re switching phones.
Ever been in a situation where you’ve got a new phone or, oh no, lost your old one, and just can’t seem to log into your UTS App with your usual ID? If that sounds familiar, you’re not alone.
Two Scenarios, Two Solutions
When it comes to solving this, there are two main situations you might find yourself in:
- Scenario 1: You don’t have any tickets booked at the moment.
- Scenario 2: You have active tickets waiting to be used.
And guess what? The steps to switch your UTS App to a new phone will vary depending on which scenario fits your situation.
If you are having an active ticket
Struggling to use the UTS app on your new phone and wondering how to tell the app, “Hey, it’s still me!”? Time to submit a handset change request, and here’s the lowdown on how to do it online:
- Step 1: Get the UTS App on your new phone. Haven’t downloaded it yet? Now’s the time!
- Step 2: Make sure you’re connected to the internet and your phone has enough credit to send an SMS. You’ll also need to have the same SIM card that you used to create your UTS account.
- Step 3: If your SIM card is lost, hang tight. You’ll want to skip to the next part for the workaround.
- Step 4: Log in with your account details.
- Step 5: No need to send any messages. The app takes care of it and sends you an OTP (One Time Password).
- Step 6: Enter the OTP you receive, and voilà, you’re in!
Stay tuned for the next steps if your SIM card has gone on its own little adventure without you!
If you are not having an active ticket
If you’re not juggling any active tickets, switching your UTS App to a new phone is a breeze. You’ll just log in on your new device. Yep, it’s pretty much the same dance as before:
- Log in on the new phone: Just like you did the first time, easy-peasy.
- Remember, it’s YOUR phone that matters: Make sure the new phone is yours. Logging in from someone else’s phone is a no-go because your account gets linked to the phone’s IMEI (that’s like the phone’s unique ID).
Or Try the Official Form
Not into apps? You’ve got options. Fill out the “CHANGE HANDSET” form on the UTS mobile ticketing website. It’s an alternative path if you’re more of a ‘browser’ than an ‘app’ person.
Lost Your Phone? Here’s the Drill
If your phone’s gone missing, you’re going to need to visit the CCM/PM office with a couple of things:
- A copy of your FIR or CSR (that’s the official report you filed when you lost your stuff).
- A letter requesting a duplicate SIM card.
Patience is key here; this might take a few days to get sorted out.
Why I am Getting IMEI already associated with another number? in UTS App?
Seeing the “IMEI already associated with another number” error? That’s the UTS App’s way of keeping things secure. It means each phone number can only be linked to one IMEI at a time.
Same SIM Card, No Problem
If you’ve still got your original SIM card (the one you used to make your UTS account), you’re golden. Just log in as usual.
Lost Phone and SIM? Take Action!
But if your phone and SIM card have vanished, you’ll need to take a little field trip to the CCM/PM office with:
- Your FIR/CSR copy.
- A letter for a duplicate SIM card request.
Again, give it a few days; good things come to those who wait.
Got Questions or Stuck?
If you hit a bump or just want to ask something, drop a comment. We’re here to get you back on track as fast as we can.