How to Refuse Delivery of UPS Package? UPS Return to Sender

Edwin Parker
By Edwin Parker 18 Min Read
18 Min Read
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Ever had that feeling of missing something? Well, if UPS tried to deliver your package and you weren’t home, they’d leave behind a little note called a “UPS InfoNotice.” Picture this: It’s a bright and sunny day, and you come home to find a note hanging on your door handle or doorknob. Yep, that’s the InfoNotice!

And guess what? You might even get a call. That’s right! The UPS driver, or someone from UPS, could give you a buzz to let you know they tried to drop off your package. They might even chat with you about a better time to come back and try again.

Here’s another cool thing: Sometimes, instead of leaving your package, the UPS driver might leave a “return tag” on your front door. That’s their way of saying, “Hey, if you want to send this back to us, just let us know.” In situations like this, they won’t leave the package. Safety first!

Okay, let’s say you really, really want your package. Don’t worry! If you want to reschedule the delivery or maybe even pick it up yourself, just ring up UPS Customer Service. Here’s their number to make things easy for you: 1-800-PICK-UPS (1-800-742-5877). Just have your tracking number or that InfoNotice number handy!

One last thing to remember: If you didn’t ask for a signature when you set up your package delivery, then UPS won’t need one to leave your package. It’s that simple!

Can you refuse a UPS delivery?

There are times when you might need to refuse a UPS delivery. Maybe you won’t be home, or you’re in the middle of moving. Or maybe the package arrives, and it looks like it’s been through a rough journey and you think, “Hmm, I don’t really want this anymore.” Yep, you can definitely refuse it.

While you can refuse a UPS delivery, it might not always be the best move. Why? Let me tell you!

If you’re not around to sign for the package, don’t worry! UPS has got you covered. You can hop onto your UPS account online and tweak some settings so that they leave the package without needing your signature. Easy peasy! Or, if you’re a bit old school, just give UPS a call and ask them to leave it at your doorstep. But remember, if you choose this, it’s kind of like saying, “I trust the universe!” because you won’t be responsible for the package once it’s there.

Refusing a UPS package might seem easy, but sometimes there’s a little catch. You could get hit with some extra charges from the person or business who sent you the package. Nobody likes surprise fees!

If you suddenly decide you don’t want something you ordered, it’s a good idea to ring up the company that sent it. Give them a heads up that you’ve turned away the package. And if something’s wrong with the item? Don’t blame UPS – reach out to the seller to sort things out.

Remember, it’s always a good idea to think twice before refusing a delivery.

How to refuse delivery of a UPS package?

1. Got a Package You Didn’t Open Yet?
If UPS just dropped off a package and you’re thinking, “Nope, I don’t want this!” here’s what to do:

  • Call UPS right away at 1-800-742-5877 and let them know you’ve had a change of heart.
  • Or, if you’re more of an in-person type, you can swing by any UPS location and drop off the unopened package.

2. Expecting a Package You Don’t Want?
If you know a package is on its way and you’re already feeling like it’s not for you, here’s the plan:

  • Contact the company or person who’s sending it to you. Tell them, “Thanks, but no thanks!”
  • Once they get in touch with UPS, UPS will make a U-turn with your package and take it back to their center. Easy, right?
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3. Package on Your Doorstep Right Now?
When the UPS delivery person is at your door, handing you a package, and you’re thinking, “Wait! I don’t want this!” – you can just tell them. But remember, it’s a rare move and might surprise the delivery person, so be super nice about it!

Want to Refuse a Package Online? Here’s a Step-by-Step!
If you love doing things online (like me!), UPS has got you covered. Here’s your game plan:

  1. Head over to and make an account. If you’re already a member of the UPS club, just log in.
  2. Got your tracking number? Great! Find it on your account.
  3. Spot the package you’re not feeling anymore? Click “Change Delivery” next to it.
  4. Choose “Refuse” from the list and let them know why you’re turning it away.
  5. Hit that “Submit” button, and voila! UPS will handle the rest, and you might even get your money back.

How to refuse a UPS package before delivery?

So, you’ve got a UPS package heading your way, but you’ve had a change of heart and you’re thinking, “I don’t want it!” No worries! I’ve got a super simple guide for you to turn it away even before it reaches your doorstep.

Step-by-Step Guide to Refusing a UPS Package Before Delivery:

1. Start with the UPS Website
Head on over to the UPS website. Once there, hop into the Tracking page. If you’re more of a talk-on-the-phone person, dial up UPS’s automated system. The number to have handy is 1-800-PICK-UPS.

2. Choose “Refuse the Package”
On the tracking page, there’ll be an option that says “refuse the package.” Click on it! If you’re chatting with the automated voice on the phone, just let it know you’re not interested in that package anymore.

3. Time to Share Why
UPS will be a little curious (like a friend asking, “Why don’t you want it?”). They’ll give you some reasons to pick from. Just go with whatever feels right to you. It’s all good!

4. Sit Back and Relax
Once you’ve done your part, UPS will swing into action. They’ll try to grab the package before it gets to you and, if they can, they might even send it back to where it came from. If things don’t go as planned and the package still shows up, UPS will leave you a return label. Slap that on the package and send it right back, without spending a dime.

A Quick Tip:
Always keep that tracking number close by when you’re doing this. It’s like the package’s ID, and UPS needs it to find your stuff.

And that’s it! Whether you’re clicking around the UPS website or chatting with their automated phone buddy, turning away a package before it arrives is as easy as 1, 2, 3… 4! Remember, if you ever get stuck, UPS has a live chat and email support at ready to help you out.

How to refuse a UPS package after delivery?

So, your UPS package arrived, you took one look, and thought, “This isn’t what I was expecting!” No problem! Let’s walk you through how to refuse a UPS package after it has made its way to your doorstep.

1. Play Detective with Your Package!
Before anything else, give your package a good once-over.

  • Notice anything odd? Like the tape looking a bit messy or the box having some mysterious tears? Or maybe there are some weird watermarks on the label?
  • If something feels off, it’s time to call UPS. Their number is 1-800-742-5877. Let them know what’s up and they’ll guide you on filing a claim.

2. Let’s Get That Package Back to UPS
Alright, let’s say you simply don’t want what’s inside. Maybe it’s not what you ordered, or you just changed your mind.

  • Grab a pen and boldly write “REFUSED” on the front of the package.
  • Now, you gotta send it back. You can drop it off at any UPS spot. Not sure where?
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3. Got a Damaged or Defective Item?
If you opened that box and thought, “Uh, this isn’t right!” because the item inside is damaged or just not working like it should, it’s best to reach out to the folks who sent it to you.

  • Get in touch with the company that sent the package. They’ll likely have a return process, and they’ll let you know the steps.

If you’re within 30 days of getting the delivery, and no one asked for it to be returned, you can send that package back to its sender without paying anything.

And that’s that! Whether you’ve got a tampered package or just a case of buyer’s remorse, returning a UPS package after it’s been delivered is straightforward.

How to refuse a UPS package online?

Ever had that moment when you realized you just don’t want that UPS package that’s heading your way? Good news! You can refuse it right from the comfort of your home – online. Let me guide you through the process, step by step, so you can send that package back without breaking a sweat.

1. Start at the Beginning: Head to

  • First, make your way over to You’ll need the tracking ID of the package you’re planning to refuse.

2. Hop into MyUPS

  • Got an account? Awesome! Log in with your username and password. If not, you might want to consider making one for future use.

3. Let’s Track That Package

  • Look for the “Tracking” section. Pop your tracking number into the box and give it a click on “Track.”

4. Spot the “Refuse Delivery” Option

  • Scroll down the page until you spot the “Refuse Delivery” link. Yep, that’s the one! Click on it.

5. Confirm You’re Sure

  • A window will pop up, kinda like when your computer asks, “Are you sure you want to move this to the trash?” Click the button that says “Refuse Delivery.” It’s like telling your computer, “Yes, I’m sure!”

6. How Do You Want to Refuse It?

  • Back on the main MyUPS page, you’ll see a couple of choices for refusing the delivery. One of them lets UPS send your package back to where it came from without costing you a dime. That’s probably the one you’ll want to go with!

7. Seal the Deal with “Submit”

  • Click that “Submit” button, and you’re done! It’s like high-fiving the internet.

Who pays for return to sender UPS?

Ever had a UPS package show up at your door that you just didn’t want? Or maybe the sender got your address wrong? Well, when that package is sent back to where it came from, someone’s gotta cover the cost. Let’s break down who that someone usually is.

1. The Basic Rule: Sender Pays Up
Most of the time, when you’re returning something via UPS, it’s the sender who covers the shipping cost. They’re the ones who sent it out, after all.

2. But What If You’re the Sender?
In situations where you ship something to someone else, and they refuse it when it shows up, you might be wondering, “Who pays then?” The answer: You do. If the recipient isn’t feeling that package, and they say “no thanks” when the UPS driver knocks on their door, the return costs fall on you.

3. What Happens Next with the Refused Package?
When a package gets a cold shoulder at the door, it doesn’t just sit in the UPS truck feeling sorry for itself. The UPS driver takes it back to their center, gives it a good once-over for any damage, checks that all the labels are still there, and ensures it looks like it did when it first started its journey. If all checks out according to UPS’s rules, it makes its way back to the sender.

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4. Wrong Address Woes
Mix-ups happen. Maybe the sender got your address wrong, or you moved and forgot to tell them. UPS will give it their best shot to fix that address and get the package where it’s supposed to go. But if they can’t, back to the sender it goes!

5. And Yep, There’s a Fee
Here’s the thing: Getting those “return to sender” packages back to where they came from isn’t free for UPS. So, they charge a fee for it. It’s a little like a “service charge” for making sure unwanted or mistaken packages get back to their starting point. Just how much that fee is can vary, depending on the service that was used.


Let’s face it, life happens, and sometimes we have to say “no thanks” to a UPS package. But why do folks typically turn away these parcels?

  1. Oops, Wrong Recipient!
    The top reason? Someone else might’ve snagged the delivery. It’s like when your neighbor grabs your mail by accident. If this happens, reach out to the sender. They can help sort things out, whether that’s getting it redelivered or redirecting it elsewhere.
  2. The Mysterious Case of the ‘Undeliverable’ Package
    Sometimes, for reasons beyond our control, a package gets dubbed ‘undeliverable’ and finds its way back to UPS. The silver lining? You’re in for a full refund, including those shipping fees. It’s like the universe’s way of saying, “Sorry about that mix-up!” But keep in mind, these undeliverable packages don’t get a second shot at delivery. If you’re still eyeing those items that never made it to your doorstep, you’ll need to hop onto their website and start fresh with a new order.

In conclusion, while there might be a bump or two on the UPS delivery road, there’s usually a solution around the corner. Whether it’s getting a refund or placing a new order, you’ve got options. So, the next time a UPS package comes knocking (or not), you’ll know just what to do! 📦🚪🔄

Frequently Asked Questions

What should I do if I don't want to accept a package delivered by UPS?

If you have changed your mind and no longer want to receive a package delivered by UPS, you can refuse the delivery.

How do I refuse a UPS package?

To refuse a UPS package, simply tell the delivery driver that you don't want the package and they will take it back. Alternatively, you can write "refused" on the package and leave it unopened for the UPS driver to pick it up.

Can I refuse a UPS package after it has been delivered?

Yes, you can refuse a UPS package after it has been delivered. You just have to write "refused" on the package and return it to the UPS driver or drop it off at a UPS location.

Will I get a refund if I refuse a package delivered by UPS?

Yes, you will get a refund for the item(s) you ordered, but you may have to pay for the shipping costs.

What if I refuse a UPS package, but the sender does not receive it back?

If the package is not returned to the sender, you can contact UPS customer service to find out what happened to the package and to request a refund.

Is there a time limit for refusing a package delivered by UPS?

You should refuse the package as soon as possible, ideally before it is delivered. However, you can refuse a package even if it has been sitting at a UPS location for several days.
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