How To Fix Alexa Not Playing Music From Amazon Music?

Edwin Parker
By Edwin Parker 11 Min Read
11 Min Read
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Have you ever wondered, “Why does my Alexa stop playing music?” or “How can I fix it when Alexa won’t play music?” If these questions are spinning in your head, then you’re in the perfect spot! Today, we’re going to dive into these puzzles together and find some answers.

Picture this: You’re enjoying your favorite tunes through Alexa, and suddenly, the music stops. Annoying, right? Well, you’re not alone in this! According to a recent survey, a common culprit is a shaky internet connection. But hold on, there’s more to it. The issue of Alexa giving you the silent treatment can stem from a variety of reasons. Maybe Alexa logged you out accidentally, or perhaps your music subscription decided to take a nap. Sometimes, the songs you’re asking for are playing hide-and-seek (meaning they’re unavailable), or it could be a sneaky corrupted app cache causing trouble.

In this guide, we’ll explore each of these scenarios and arm you with the know-how to get Alexa back to her musical self. So, grab your detective hat, and let’s solve the mystery of the silent Alexa!

Fix 1. Optimize Your Internet Connection

Is your Alexa giving you the silent treatment? First up, let’s turbocharge your internet connection, as a sluggish internet is often the party pooper here. Here’s how you can boost your Wi-Fi to keep the tunes flowing:

  1. Disconnect Extra Devices: Like a crowded party, too many devices on your Wi-Fi can be a buzzkill. Disconnect gadgets you’re not using to give Alexa some breathing room.
  2. Elevate Your Router: Place your router in a high spot. Think of it like putting the DJ on a stage – it helps the music (or Wi-Fi signals) reach further!
  3. Steer Clear of Obstacles: Keep your router away from metal objects, thick walls, and appliances like ovens. These can act like party crashers, blocking or interfering with your Wi-Fi signal.
  4. Switch to 5GHz: If your router has a 5GHz band, use it. It’s like a VIP lane for your Wi-Fi – faster and less crowded. (Just a heads-up: Amazon Tap doesn’t jive with 5GHz.)
  5. Reboot Your Router: Sometimes all your modem or router needs is a quick nap. Restarting it can often kickstart your internet speed.

Fix 2. Check Your Login Status

Now, let’s play detective with your login status. It’s like forgetting your ticket to a concert – if you’re logged out of your Spotify (or any music service), Alexa can’t play your tunes. Here’s what to do:

  1. Check Your Account: Make sure you’re still logged into your music service account.
  2. Unlink and Relink: If you’re logged in but still facing issues, try a classic ‘turn it off and on’ trick. Go to your Alexa settings, head over to Preferences, and find Spotify under the Music and Podcast option. Unlink your account and then relink it. It’s like showing your ticket again at the concert gate – sometimes, they just need to double-check!
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These steps are like fine-tuning your guitar before a big performance – a little effort can lead to a smooth, uninterrupted music experience with Alexa!

Fix 3. Make Sure Your Subscription Is Active

Is your music subscription still your plus-one? Just like checking if your concert ticket is still valid, ensure your subscription is active. Here’s a quick guide:

  1. Open the Amazon Website: On any device, launch your favorite browser and visit Amazon’s website. It’s like walking up to the ticket booth.
  2. Access Your Account: Click on your name icon at the top of the screen, right above ‘Account & Lists’. It’s like showing your ID at the entrance.
  3. Check Your Subscription: Head to ‘Memberships & Subscriptions’ (or ‘Your Prime Membership’ in some regions). This is where you’ll see if your subscription is in the ‘Active’ status. If it’s not, reactivate it and see if Alexa starts crooning again.

Fix 4. Power Cycle Your Echo

When in doubt, reboot! It’s like giving your Echo a short, refreshing nap. Many users have found this trick helpful. Let’s try power cycling your Echo:

  1. Power Off: Turn off your Echo device completely. It’s like telling a musician to take a break.
  2. Unplug: Gently disconnect the Echo from its power source. Consider this as tucking your Echo in for a nap.
  3. Patience is Key: Wait for a few minutes. This pause is like the intermission during a concert.
  4. Power On Again: Reconnect your Echo to power and turn it on. Now, it’s like the band’s back on stage, refreshed and ready to play.

Fix 5. Check Available Songs

Is your song choice playing hard to get? Sometimes, Alexa stops playing music because the song you’re asking for isn’t available. It’s like requesting a DJ to play a track they don’t have. Here’s what you can do:

  • Try a Different Tune: Switch up your song choice. Think of it as testing the waters with a different track.
  • Compare Libraries: Remember, Amazon Prime Unlimited has a larger song library than Prime Music. If you can play other songs without a hiccup, it’s a sign that your original song choice might be playing hide-and-seek (aka, it’s not available).

Fix 6. Clear App Cache

When was the last time you cleaned your app’s cache? A cluttered app cache can be the gremlin causing your Amazon Music woes. Clearing it might just do the trick. Here’s how:

  1. Head to Settings: On your smartphone, tap on ‘Settings’. Think of it like opening the toolbox.
  2. Find the App: Navigate to ‘App settings’ and scout for the Spotify app. It’s like finding the right wrench for the job.
  3. Clear the Cache: Once you’ve selected Spotify, tap on ‘Storage Options’, and then clear the app cache. This is like clearing the stage before a performance.
  4. Restart the App: Now, reopen Spotify. It’s like a fresh start for the app.
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Clearing the cache is like giving your app a mini-makeover. It often fixes minor bugs and performance issues, possibly resolving the “Alexa won’t play Spotify” problem. Let’s hope this gets Alexa back in tune with your music!

Fix 7. Open the Required Firewall Ports

Is your network’s firewall acting like a bouncer at a club, keeping Alexa’s music out? Sometimes, the “Alexa won’t play music” issue is because certain firewall ports are not open. Opening these ports can be like giving Alexa a VIP pass through your network. Here’s how to do it:

  1. Locate Your Router’s IP Address: If you’re unsure how to find this, there’s a handy guide here.
  2. Access Router Settings: Open your internet browser, type in the IP address, and press Enter. It’s like typing the secret code to enter a hidden room.
  3. Login to Your Router: Enter your router’s username and password on the login page.
  4. Adjust Settings: In the ‘Settings’ tab, navigate to ‘Port Forwarding’. Here, you’ll need to open these specific ports: 123, 443, 4070, 5353, 33434, 40317, and 49317. It’s like unlocking doors for Alexa’s music to come through.

Fix 8. Reset Alexa

If all else fails, it’s time for a fresh start. Resetting Alexa is like hitting the reset button on a video game; you start over but with a potential fix. Here’s how to reset your Alexa device:

  1. Press and Hold: On your Alexa device, hold down the ‘Volume’ and ‘Microphone’ buttons simultaneously for about 30 seconds. It’s like holding down the power button to reboot your computer.
  2. Watch for the Orange Ring: You’ll know it’s working when you see an orange ring appear around the Echo Dot. It’s a signal that the device is resetting.
  3. Reconfigure Alexa: After the reset, you’ll need to set up your Alexa device again, just like when you first got it. Reconnect it to the Spotify app and any other services you use.

Resetting Alexa is a big step, as it wipes all previous configurations. But sometimes, it’s the best solution to get your Echo back in harmony with your music preferences.


Wrapping up our musical journey with Alexa, we’ve explored several ways to fix the “Alexa won’t play music” conundrum. From boosting your internet connection to clearing app cache, and even venturing into opening firewall ports, we’ve covered a range of solutions to help Alexa sing again.

Remember, tech issues like these are often like solving a puzzle – sometimes it takes a bit of trial and error. If one fix doesn’t work, don’t lose heart; just try the next one. Each step brings you closer to a harmonious solution. And if all else fails, resetting Alexa can be your ace in the hole, offering a fresh start to your musical adventures.

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In the end, it’s all about enjoying your music seamlessly. With these tips in hand, you’re now well-equipped to ensure Alexa plays your favorite tunes without a hitch. So go ahead, ask Alexa to play your favorite song, and bask in the melody of success.

Frequently Asked Questions

Why is my Alexa not playing music from Amazon Music?

There could be several reasons for this issue. Firstly, check if your Amazon Music subscription is active and linked to your Alexa device. Also, ensure that the Wi-Fi connection is strong and stable. Lastly, try restarting your Alexa device and see if that resolves the problem.

How do I link Amazon Music to my Alexa device?

To link Amazon Music to your Alexa device, open the Alexa app on your smartphone and go to the Settings menu. Select Music & Podcasts and then link your Amazon Music account by signing in with your credentials. Once linked, you should be able to play music using Alexa voice commands.

Why does Alexa say it can't find the requested song on Amazon Music?

If Alexa says it can't find a specific song, it's possible that the song is not available in the Amazon Music catalog. Double-check the song's title and artist, and if it still doesn't work, try requesting a different song to see if the issue persists.

How can I troubleshoot if Alexa is still not playing music?

If Alexa is still not playing music, try the following troubleshooting steps: 1) Make sure your Alexa device is running the latest software version. 2) Verify that your Amazon Music subscription is active and in good standing. 3) Restart your Wi-Fi router and Alexa device. 4) Disable any VPN or proxy settings that might interfere with the connection. 5) Contact Amazon customer support for further assistance.

Why does Alexa start playing a different song than what I requested from Amazon Music?

Sometimes, Alexa might play a different song due to a misinterpretation of your voice command. Ensure you are pronouncing the song title and artist correctly. You can also try specifying the album or playlist to improve accuracy. If the issue persists, try disabling any competing music services or contact Amazon support for further help.

Can Alexa play music from other music streaming platforms besides Amazon Music?

Yes, Alexa can play music from various streaming platforms such as Spotify, Apple Music, Pandora, and more. To do so, you need to link your preferred music streaming service with Alexa using the Alexa app. Once linked, you can specify which service you want to use when requesting music.
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