Truist App Not Working: Server, Crash, Bugs & Customer support

Edwin Parker
By Edwin Parker 7 Min Read
7 Min Read

Hey there! Are you having a tough time with the Truist App on your phone? Maybe it’s acting up, crashing a lot, or just being plain annoying with all sorts of errors. If you’re bumping into problems like payment glitches, the app telling you that mobile banking is out of service, or it’s just taking forever to connect, don’t worry. You’ve come to the right place! In this post, we’re going to tackle each of these pesky issues one by one. Let’s dive in and get your app working smoothly again! 🛠️📱

Why Truist app not working?

So, you’re wondering why the Truist app isn’t working right? First, let’s chat a bit about Truist itself. Truist isn’t just any bank; it’s a big deal in the banking world of the United States. Born in 2019, Truist is the child of a merger, kind of like when two superhero teams join forces. It’s the result of BB&T and SunTrust banks coming together. Now, Truist has a whopping 2,781 branches spread across 15 states!

Truist isn’t just about saving and withdrawing money. They offer a bunch of services like mortgages (that’s money you borrow to buy a house), insurance, and even helping you manage your assets (which is just a fancy way of saying they help you handle your money and property smartly).

The Truist app is the official mobile buddy for anyone banking with Truist. It’s designed to make banking on your phone a breeze. You can literally manage your money from anywhere, any time, right on your phone. Pretty cool, right?

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What Can You Do With the Truist App?

This app is packed with features to make your banking life easier:

  1. Check Your Account: You can peek at your account statements to see where your money’s going.
  2. Get Alerts: Choose how and when you get notified about your banking stuff.
  3. Order Banking Supplies: Need checks or cards? Order them directly through the app.
  4. Card Lock Feature: If you lose your card or someone steals it, you can lock it to prevent misuse.
  5. QuickPay with Zelle: Send money as easily as texting your friend.
  6. Biometric Protection: This is like a secret agent level of security, using your fingerprint or face to keep your app safe.

And that’s not all! The Truist app has loads of other online banking options to explore.

Now that we know what Truist and its app are all about, let’s figure out why it might be giving you a headache and how to fix it! 🕵️‍♂️🔧

How to fix Truist App not working?

Got a glitchy Truist app? No worries! Here’s a step-by-step guide to help you get it back on track:

Check if the server is down

First things first, let’s make sure the problem isn’t with Truist’s servers. Sometimes servers go on a little break (aka they’re down, offline, or getting some maintenance). To check what’s up with the Truist servers:

  • Take a peek at their official Twitter page. They usually post updates there.
  • Or, you can reach out to their customer support for the inside scoop.
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Clear cache and Data

Still no luck? Let’s try some tech magic with your app:

  1. Update the App: Make sure your app is the latest and greatest version. Outdated apps can act like stubborn mules.
  2. Clear Cache and Data: This is like giving your app a fresh start. Here’s how you do it:
    • Press and hold the Truist app icon on your phone.
    • Tap on ‘Storage’.
    • You’ll see options to clear data and cache. Tap them both.

After you’ve done the clear-out:

  • Restart your phone. This is like waking up with a fresh mind.
  • Open the Truist app and log back in.

Fingers crossed, your app should be running as smoothly as a skateboard on a new ramp! 🛹💨

In case of login error

Struggling to log into the Truist app? Here’s a quick fix:

  • Reset Your Password: Sometimes, all it takes is a fresh new password to get things moving. Reset it and give it another go!

If nothing works

Tried everything and still no luck? It’s time to bring in the experts:

  • Email Customer Support: Reach out to them at [email protected]. They’re like the superhero team for banking troubles.

Truist bank customer service

Alright, let’s wrap this up. Hopefully, these tips have sorted out your app issues. But remember, some problems are like puzzles that only the Truist team can solve. If you’re stuck with errors like ‘mobile banking service unavailable’, server timeouts, or other technical gremlins, it’s best to get in touch with the pros.

Here’s How You Can Reach Truist Customer Service:

  • Phone: Give them a ring at 800-BANK-BBT (800-226-5228). It’s like having a chat with a friend who knows all about banking.
  • Email: Drop them a line at [email protected].
  • Official Website: Visit for all the official info.
  • Contact Form: Click your way to their site and find the ‘Contact Us’ section for more help.
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And that’s a wrap! We’ve journeyed through the ins and outs of fixing common issues with the Truist app. From understanding what Truist is all about, to tackling login errors, server checks, and app glitches, you’re now equipped with the know-how to get your app back in action. Remember, if you ever hit a snag, Truist customer service is just a call or email away, ready to help you out. So, next time your Truist app acts up, don’t fret. You’ve got this! Keep this guide handy, and you’ll be a Truist troubleshooting wizard in no time. Happy banking!

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