Royal Mail Tracking Not Working? – Updates, Phone, & Support

Edwin Parker
By Edwin Parker 12 Min Read
12 Min Read

Hey there! Have you ever sent a package with Royal Mail and wanted to know exactly where it is? Well, they have this cool online Tracking page where you can check out your package’s location. All you need is your reference number and to visit the “Track my item” page on Royal Mail’s official website, which is Royalmail.Com.

But wait, what if it’s not working right? I’ve heard that some people are having trouble with Royal Mail tracking lately. For some, the tracking info isn’t getting updated, and that can be really frustrating.

Don’t worry, though! In this post, we’re going to dive into how to solve some of these common tracking problems, like when the tracking page isn’t updating. Plus, I’ll show you how to get in touch with Royal Mail’s customer support team. They’re the experts who can give you all the details about your package. So, let’s get started and make tracking your package a breeze!

Royal Mail Tracking not Working?

Did you know that Royal Mail, which used to be called International Distributions Services plc, is a big deal in the UK for sending letters and packages all over the world? They’ve got this neat feature on their official website where you can keep an eye on your package, whether you’re sending it or waiting for it to arrive.

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If you’re new to this, here’s how it works: Go to, click on the “Track & Manage” tab, and then select “Track an Item.” You’ll need your tracking reference number, which lets you see where your package is and how it’s getting along on its journey.

That’s how it should work, but guess what? Some people are running into problems. They’re finding that their reference number isn’t being recognized, or the tracking details just aren’t updating. Super annoying, right?

If you’re one of those folks having a tough time tracking your package, don’t stress! This post is all about figuring out what’s going wrong and how you can fix it. Let’s get that tracking problem sorted out!

How to fix Royal Mail Tracking not working

Royal Mail isn’t just about sending stuff within the UK; they also send packages to other countries. That’s pretty cool, right? Now, if you’re having trouble with their tracking, let’s sort that out.

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First off, grab your package’s reference number and head over to the “Track your item” page. Once you’re there, it’s easy – just type or paste your reference number and click the “Track your delivery” button. But what if that doesn’t work? Here are some tips to troubleshoot:

Is the tracking page loading properly?

Most of the time, the tracking page should load without any hiccups. But if it’s giving you a hard time, showing messages like “Service unavailable” or “Error connecting to the site,” it’s probably a server issue on their end. If the website is down, the only thing you can do is wait until they fix it. It’s a bummer, I know, but hang in there!

Check your reference number, again

Okay, so your reference number isn’t being recognized? There’s a chance you might have typed it wrong. I do it all the time, no biggie. Just check your reference number again and make sure it’s the right one. A little typo can make a big difference here. Let’s make sure we get it right!

Confirm the service that you can track

Here’s something important: not every service offered by Royal Mail can be tracked. That’s right, some couriers and services just don’t have tracking options. So, what can you do? Well, you can easily check which services you can track. Just visit their website and look for the page that lists trackable services. It’s always a good idea to make sure your service is on that list before you start worrying about tracking.

Contact royal mail support

If you’ve tried everything and still can’t track your courier online, don’t sweat it. Sometimes things just don’t go as planned, and that’s okay. The good news is that Royal Mail has a support team ready to help you out. Reach out to Royal Mail support, and they’ll give you all the info you need about your delivery. They’re pretty awesome at sorting these things out, so you’re in good hands!

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Royal Mail Tracking not updating

Wondering why the tracking details for your package aren’t changing? You’re not alone. This is a pretty common thing, and most of the time, it’s not a big problem. Here’s the scoop:

  • Patience is Key: Sometimes, packages just take a little while to get moving. If your package isn’t on the move yet, the tracking info won’t update. So, a bit of patience can go a long way here.
  • Lost or Misplaced Packages: It’s not fun to think about, but sometimes packages can get lost or misplaced while they’re traveling to you. This could be why your delivery is taking longer than expected.
  • When to Reach Out: If your package is taking way longer than it should, that’s a good time to get in touch with Royal Mail support. They can look into it and give you the latest info on where your package might be.

So, if your package’s tracking details aren’t updating, remember these points. And if you’re really worried, the support team is there to help you out!

Reasons why Royal mail tracking not working

If you’re scratching your head wondering why Royal Mail’s tracking isn’t working, there could be a few different reasons. Let’s dive into some of the common ones:

Wrong Reference number

Did you double-check the reference number you entered? It’s easy to make a mistake here. The reference number for tracking should be between 9 to 27 characters long. If it’s not in this range, or if there’s a typo, that could be the problem. So, give it another look and make sure it’s correct.

The package isn’t trackable

Not every package or service offered by Royal Mail comes with a tracking option. While many of their parcel and courier services do offer updates, some only allow you to check for delivery, not the entire tracking process. It’s worth checking if your particular service is trackable.

The Royal Mail Website Could Be Down

Sometimes, it’s not about your package or the reference number at all. The Royal Mail website itself might be having some technical troubles. If their servers are down, you won’t be able to track your courier. In this case, the best thing to do is wait a bit and try again later. Technology can be a bit finicky sometimes!

Remember, these are just a few possibilities. If you’re still having trouble, contacting Royal Mail support is a great next step. They can help figure out what’s going on and get your tracking back on track!

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Royal Mail Customer Service

Did you know there’s another way to track your package besides the Royal Mail online tracking page? If you’re hitting a wall trying to track your parcel on their website, don’t worry. There’s a plan B: contacting customer support. It’s a great option when you need a little extra help. Just make sure you have your reference number ready before you call. It’ll make things much smoother.

Customer support phone number

If you’ve got any issues or questions about your package, the Royal Mail Customer Service team is just a phone call away. You can reach them at this number: 03457 740 740.

Hours When You Can Call:

  • Workdays (Monday to Friday): They’re available from 7 AM to 7 PM. So, if you’re busy during the day, you’ve got until the evening to give them a ring.
  • Weekends: On Saturdays, they’re there from 8 AM to 6 PM. And on Sundays, you can call them from 9 AM to 4 PM.

Remember, they’re there to help you, so don’t hesitate to call if you need information about your package. They’re pretty friendly and super helpful!

Conclusion: Making Royal Mail Tracking Easy

Tracking your Royal Mail package should be a breeze, but sometimes things don’t go as smoothly as we’d like. Whether it’s a hiccup with the tracking page, a mistyped reference number, or just a question about whether your service is trackable, there’s always a way to find a solution.

Remember, if the online tracking isn’t working, don’t panic. Double-check your reference number and make sure it’s between 9 to 27 characters. If your package service isn’t trackable, or if the Royal Mail website is down, that might explain the tracking issues.

But here’s the good news: Royal Mail’s customer service is always there to help. Keep their phone number handy (03457 740 740) and don’t hesitate to call them during their working hours. Whether it’s a weekday or weekend, they’re ready to assist you with any package-related queries.

So, next time you’re sending or expecting a package with Royal Mail, keep these tips in mind. With a little patience and the right information, tracking your package can be simple and stress-free. Happy mailing!

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