PS5 Not Connecting To PSN [100% Working Fix 2024]

Edwin Parker
By Edwin Parker 16 Min Read
16 Min Read

Ever found yourself all set for an epic multiplayer session on your PS5, only to be stopped in your tracks because you can’t connect to the PlayStation Network (PSN)? It’s frustrating, right? You’re there, ready to join a duo in Fortnite, and bam! You hit a roadblock. The internet’s working fine, but for some reason, your PS5 just isn’t playing ball with PSN.

It’s a weird and annoying issue, but don’t worry, you’re not alone in this. The reasons why your PS5 might not connect to PSN are many and varied, but fear not! I’m here to help you tackle this problem head-on.

In this article, we’re going to dive into some straightforward steps you can take to fix this issue. I’ll guide you through each one, so you can get back to what’s important – playing your favorite multiplayer games with your friends.

Why Your PS5 Cannot Connect to PSN?

Have you ever wondered, “Why on earth can’t my PS5 connect to the PlayStation Network (PSN)?” Well, you’re not alone! There are a few key reasons that might be causing this connectivity hiccup.

1. It’s Not You, It’s Them: PSN Server Downtime First up, sometimes the issue isn’t with your console or internet connection. It’s actually the PSN servers that are taking a little break. During these downtimes, you’ll notice that while apps like YouTube and Netflix work just fine, your multiplayer games won’t connect. This is because, on PlayStation, these games rely on PSN servers to connect you to their worlds. And if you’ve ever wondered why you need a PSN subscription, it’s primarily for this connection magic to happen.

2. The Troubles at Your End But wait, there’s more! Sometimes, the problem might be lurking in your own network. It could be a quirky DNS server, your PS5 struggling to chat with your router, or even your Internet Service Provider (ISP) having a tough time reaching PSN servers. The possibilities are numerous and a bit overwhelming.

Before you feel like you’re swimming in a sea of technical troubles, let’s focus on resolving the most common issues that could be blocking your path to gaming glory.

How To Fix PS5 Not Connecting To PSN 

Struggling with your PS5 not connecting to the PlayStation Network (PSN)? Don’t worry, we’ve got you covered! This guide will walk you through some simple steps to troubleshoot and fix the issue. Most of these problems are network-related, but with a few tweaks, you’ll be back in the game in no time.

1. Check PSN Server Status

  1. First Things First: Check PSN Server Status Before diving into more complex solutions, let’s start with the basics. Sometimes, the issue isn’t with your console but with the PSN servers themselves. To check if the servers are down, just follow these steps:
    • On any web browser, visit the PSN status webpage.
    • Select your region to see if there’s any maintenance or downtime reported.
    • You can also check this directly on your PS5: Go to Settings > Network > Connection Status > View PlayStation Network Status. If all services are down, it’s a waiting game until the servers are back up.
  2. Reset Your Router and Disable IPV6 A quick reset of your router can work wonders. Also, disabling IPV6 on your router might help, as PS5 sometimes works better with IPV4.
  3. Port Forwarding If needed, add specific ports for PS5 in your router’s settings. This can help establish a smoother connection.
  4. Update Your DNS Settings In your PS5’s network settings, try adding a new DNS server. This can often resolve connection issues.
  5. Restart and Update Your PS5 Finally, give your PS5 a fresh start by restarting it. Also, make sure it’s updated to the latest software version. Outdated software can sometimes cause connectivity issues.
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Remember, keeping your PS5 updated is crucial for a seamless gaming experience. Outdated systems can lead to a host of issues, including connectivity problems.

2Test Your Internet Connection

Sometimes the culprit behind your PS5’s connection woes is as simple as a slow internet connection. Thankfully, your PS5 has a built-in feature to test this, so you can easily find out if that’s the issue.

How to Check Your Internet Speed on PS5:

  1. Head to Settings: On your PS5’s home screen, navigate to the Settings icon.
  2. Dive into Network Settings: Once in Settings, scroll until you find Network.
  3. Check Your Connection Status: In the Network menu, select Connection Status.
  4. Run the Test: Here, you’ll find the option to Test Internet Connection. Go ahead and select it.

Now, just wait a bit while your PS5 runs the test. It will check your internet speed and tell you if there’s a problem.

Dealing with Slow Internet:

  • Results Are In: If the test shows that your internet speed is indeed lagging, it’s time to get in touch with your Internet Service Provider (ISP).
  • Talk to Your ISP: Give them a call and explain the situation. They can usually diagnose the issue from their end and suggest fixes or send a technician if needed.

Remember, a stable and fast internet connection is key to a smooth gaming experience on your PS5. Don’t let slow speeds ruin your gaming fun!

3. Reboot your Router

Sometimes, the simplest solutions are the most effective. If you’re facing connectivity problems with your PS5 and PSN, rebooting your router might just do the trick. It’s an easy step that often works wonders.

How to Reboot Your Router:

  1. Power Down: First, turn off your router. Just unplug it from the power source.
  2. Take a Short Break: Let your router have a little rest. Leave it unplugged for about 5 minutes. This brief timeout can help clear any glitches.
  3. Power Up Again: After 5 minutes, plug your router back in and turn it on.

Got a Modem or Switch? If your setup includes a modem or a switch, give them the same reboot treatment. Just unplug, wait, and plug them back in.

Dealing with IPV6:

  • Check IPV6 Settings: If you’re using IPV6 on your router, consider disabling it. Some PS5 users have found that switching to IPV4 helps with connecting to PSN.
  • How to Disable IPV6: Depending on your router’s brand, the steps might vary. Generally, you’ll find IPV6 options under Advanced Settings. Navigate there and turn IPV6 off.

Every router is a bit different, so if you’re unsure how to access these settings, a quick look at your router’s manual or a search for your router model online should guide you through the process.

4. Change DNS Server

One of the quickest and most effective ways to boost your PS5’s internet connection is by changing your DNS server. This simple tweak can lead to more stable connectivity and noticeably faster download and upload speeds. It’s like giving your PS5 a mini supercharge!

Why Change Your DNS?

  • Better Stability and Speed: A different DNS can make your internet connection more reliable and speedy.
  • Improved Security: Some DNS servers offer enhanced security features, which is a nice bonus.

Recommended DNS Servers:

  • Google DNS: Known for its reliability, with primary DNS at and secondary DNS at
  • Cloudflare DNS: Famed for being incredibly safe and fast, with primary DNS at
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How to Change DNS on Your PS5:

  1. Enter PS5 Settings: Start by opening the Settings on your PS5.
  2. Find Network Settings: Navigate to Network, then go to Settings > Set Up Internet Connection.
  3. Choose Your Connection Type: Select whether you’re using Wifi or LAN (wired connection) and click on it.
  4. Access Advanced Settings: Scroll to Advanced Settings.
  5. Manual DNS Setup: In the Advanced Settings, find DNS Settings and change it to Manual.
  6. Enter DNS Values: Type in as your primary DNS and as your secondary DNS.
  7. Save Your Settings: Hit OK to save these changes and update your network configuration.

Exploring More Options: There are plenty of other free DNS servers you can try, like OpenDNS or additional Cloudflare DNS options. Each has its own benefits, so feel free to experiment to see which works best for your PS5.

5. Port Forward on your Router

Experiencing trouble connecting your PS5 to the PlayStation Network? Port forwarding could be the solution you’re looking for. Sometimes, your router may block the necessary ports for PS5 and PSN to communicate effectively. By manually adding these ports in your router’s settings, you can open up the lines of communication and get back to gaming.

Accessing Your Router’s Admin Panel:

  • Default Address: Most routers can be accessed by typing into your web browser.
  • Not Working?: If this doesn’t work, check your router’s manual or the packaging for the specific address for your model.

Steps for Port Forwarding on Your Router for PS5:

  1. Log Into the Router: Open a web browser and enter your router’s interface by typing the router’s address.
  2. Find Port Forwarding: Look for the port forwarding section, usually found under Advanced Settings.
  3. Enter PS5 IP Address: You’ll need to type in the IP address of your PS5.
  4. Add TCP Ports: Connect these TCP ports: 80, 443, 3478, 3479, and 3480.
  5. Add UDP Ports: For UDP, enter 3478, 3479, and the range 49152 to 65535.
  6. Save and Restart: After entering these ports, save your settings and reboot your router.

Once you’ve completed these steps, test your internet connection on the PS5 to see if the issue is resolved.

6. Try connecting with a LAN Cable

Having a hard time with your PS5’s internet connectivity? Sometimes, the best solution is the most direct one: connecting your PS5 to the internet using a wired LAN (Ethernet) cable. This simple switch can make a huge difference in your online gaming experience.

Why Go Wired?

  • Stable Speeds: With an Ethernet cable, you’ll likely see faster download speeds. This means quicker game updates and smoother streaming.
  • Reduced Lag: Online gaming with friends becomes more enjoyable with minimal ping spikes. No more frustrating lags in the middle of an intense game!
  • Join Parties Easily: Wired connections often solve issues related to joining multiplayer parties.

Setting Up Your Wired Connection:

  1. Plug In the LAN Cable: Connect one end of the Ethernet cable to your router and the other end to your PS5.
  2. Test Your Connection: Once connected, go to your PS5 settings and test the internet connection to see if the issue is resolved.

7. Update your PlayStation 5

Not being able to connect your PS5 to the PlayStation Network (PSN) can sometimes be as simple as not having the latest software update. Keeping your PS5 updated is crucial for smooth performance and connectivity.

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Why Update Your PS5?

  • Bug Fixes: Software updates often include fixes for various bugs. If there’s a bug preventing your PS5 from connecting to PSN, an update could be the quick fix you need.
  • Improved Features: Along with bug fixes, updates can also bring new features and enhancements to your gaming experience.

Before updating your PS5, make sure you have a stable internet connection. You might want to refer back to Steps 2 and 6 to ensure your internet connection is strong and stable.

Updating Your PS5: Simple Steps

  1. Access Settings: Head to your PS5’s Settings.
  2. Navigate to System: In Settings, click on System.
  3. System Software Options: Find and select System Software.
  4. Update and Settings: Tap on System Software Update and Settings.
  5. Start the Update: Choose Update System Software and then select Update Using the Internet.
  6. Download and Install: Let your PS5 download and install the update. This might take a few minutes.

Once your PS5 is up-to-date, try connecting to the internet and PSN again to see if the issue is resolved.

If your PS5 is still not connecting to PSN even after the update, don’t worry! There are more methods to try, which we’ll explore next.

Final Thoughts

We all know how frustrating it can be when a stubborn internet issue keeps you from diving into gaming sessions with friends, sharing texts, or chatting in the party lobby. These moments are supposed to be fun, not stressful! But sometimes, technology has other plans.

With the guidelines we’ve shared, you’re now well-equipped to tackle these pesky internet problems head-on. Whether it’s updating your PS5, changing your DNS settings, or simply rebooting your router, these steps are designed to get you back to gaming bliss in no time.

Remember, if you’re still encountering issues or have any questions, don’t hesitate to reach out to us. We’re here to help make your gaming experience as seamless and enjoyable as possible.

And with that, it’s time to wrap up. Here’s to uninterrupted gaming sessions and flawless party chats from here on out! Goodbye for now, and happy gaming!

Frequently Asked Questions

Why can't I connect my PS5 to the PlayStation Network (PSN)?

This could be due to various reasons such as PSN server downtime, issues with your home network, outdated PS5 software, or incorrect network settings. Following the troubleshooting steps in this guide can help identify and solve the issue.

How do I check if PSN servers are down?

You can check the status of PSN servers by visiting the PSN status webpage from any web browser or directly from your PS5 by navigating to Settings > Network > Connection Status > View PlayStation Network Status.

Is a wired LAN connection better for my PS5?

Yes, a wired LAN (Ethernet) connection usually provides a more stable and faster internet connection compared to Wi-Fi, which can improve your online gaming experience by reducing lag and connection issues.

How often should I update my PS5?

It's important to update your PS5 whenever a new update is available. These updates not only enhance the performance of your console but also fix bugs that might be affecting connectivity or other functionalities.

What should I do if changing my DNS settings doesn't solve the connectivity issue?

If changing DNS settings doesn't work, consider other troubleshooting steps like rebooting your router, port forwarding, or connecting via a LAN cable. If problems persist, contacting your ISP or Sony support for further assistance may be beneficial.
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