How To Fix FaceTime Handoff Not Working on iPhone/iPad & Mac

Edwin Parker
By Edwin Parker 23 Min Read
23 Min Read
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Have you ever heard about something called FaceTime Handoff? It’s this super cool trick that came out with iOS 16 and the new macOS 13 Ventura. Imagine you’re chatting on FaceTime on your iPhone, and you want to switch to your iPad or Mac without hanging up – that’s what Handoff lets you do. It’s like passing a baton in a relay race, but with your FaceTime call!

Now, I know some of you might have tried it and said, “Hey, this isn’t working for me!” But don’t worry, it’s not time to freak out. There’s a whole bunch of tips we can try to get it up and running. I’m going to show you 20 of the best ways to fix FaceTime Handoff when it’s being stubborn on your iPhone, iPad, and Mac.

Best Tips to Fix FaceTime Handoff Not Working Between iPhone, iPad, and Mac

Before we jump into fixing things, let’s put on our detective hats and try to figure out what’s going on. It’s like when your favorite game isn’t loading, and you start checking if the console is plugged in or if the disc is clean. So, why might FaceTime Handoff be throwing a tantrum?

Possible Reasons Why FaceTime Handoff May Not Be Working

  • Maybe your gadgets aren’t set up quite right.
  • You’ve got a custom Focus mode on, and it’s being a little too protective.
  • Your Bluetooth or Wi-Fi connection could be playing hide and seek.
  • You’re stuck in some bad internet quicksand.
  • There’s a sneaky software bug hiding in there.
  • Or there’s just some random glitch acting up.

Now that we’ve got our list of suspects, let’s get to work on how to fix them. It’s like following a recipe: try each step one by one, and pretty soon, you’ll be switching those FaceTime calls between your devices like a pro. Ready to try each tip and see which one does the trick? Let’s get to it!

1. Ensure That All Your Devices are Running the Supported Version of the OS

First things first, let’s make sure all your Apple gear – that means your iPhone, iPad, and Mac – are speaking the latest tech language. For your iPhone and iPad, they need to be chatting in iOS 16 or newer. For your Mac, it should be gossiping in macOS 13 Ventura or later. If one of them is stuck in the past, like still daydreaming in iOS 15 or macOS 12, they won’t know how to Handoff your FaceTime call. It’s like trying to play a new video game on an old console – it just won’t work!

2. Make Sure Your Selected Contact Information Matches

Here’s another super important tip: The email or phone number you use for FaceTime on one device should match the one on the other device. It’s like having the same key for different locks – it makes things way easier.

  • On your iPhone or iPad: Dive into the Settings app, tap on FaceTime, and under the “You Can Be Reached By FaceTime At” section, double-check the contact info.
  • On your Mac: Fire up the FaceTime app, click on the FaceTime menu at the top left corner of the screen, and under “You can be reached for FaceTime at,” make sure the contact details are the same as your other devices.

3. Be Sure Your Other iDevice is Nearby and Turned ON

Just like when you’re playing catch, you need to be close enough to toss the ball smoothly. It’s the same with your Apple devices when you want to Handoff a FaceTime call. So, let’s make sure that your other iPhone, iPad, or Mac is right by your side and wide awake.

When you’re on a FaceTime call and your other device is nearby and turned on, it’s like it raises its hand saying, “Hey, I’m ready to catch the call!” You’ll see a little notification pop up on the screen that’s either locked or just hanging out in the Notification Center. It’s going to give you a nudge with a message like “Move call to this [device].”

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All you’ve got to do is tap on that notification, or if you’re feeling fancy, tap the Video Handoff button which is usually chilling at the top left corner of your screen, and then hit the “Switch” button.

Next up, you’ll see a sneak peek of your call with all your camera and microphone settings ready for a quick review. If everything looks good, smack that “Switch” button to hop the call over to the new device.

And don’t worry, your original device isn’t going to be left in the dark. It’ll show you a little banner to let you know the call has been successfully handed off. Plus, there’s a “Switch” button there too, just in case you want to bring the call back. Think of it like a boomerang – it goes out, but you can always bring it back!

4. Disable/Enable Wi-Fi and Bluetooth on Your iPhone/iPad, and Mac

Just like you need electricity to light up your room, you need Wi-Fi and Bluetooth on to keep FaceTime Handoff happy. Make sure they’re turned on. If they’re already on and things are still wonky, try the old “turn it off and on again” trick. It’s like rebooting your favorite game when it gets stuck – sometimes, that’s all it takes to get things moving!

  • On your Mac: Click the Wi-Fi icon and flip the switch off, then on. Do the same dance with the Bluetooth icon.
  • On your iPhone or iPad: Jump into Settings, tap on Wi-Fi and Bluetooth, and give them both a quick off and on toggle.

5. Make Sure You Have Allowed FaceTime to Send Notifications

You’ve got to make sure FaceTime has permission to send you notifications. It’s like making sure your friends have your new address so they can send you invites to hang out.

  • On your iPhone or iPad: Open up the Settings, tap on Notifications, scroll until you find FaceTime, and make sure the “Allow Notifications” switch is on. Don’t forget to turn on Time Sensitive Notifications too!
  • On your Mac: Head over to the System Settings, find Notifications, click on FaceTime, and check that it’s allowed to send notifications. Also, make sure it can let you know about things that are happening right now without any hold-up.

6. Make Sure You Have Not Hidden FaceTime’s Notifications Preview

Do you like it when your messages pop up on your screen for anyone to see? Probably not, right? That’s why you might have your notifications hidden for privacy. But if you’ve done this for FaceTime, you’ll need to undo it to see those Handoff prompts.

  • On your iPhone or iPad: Tap your way to Settings, then Notifications, choose FaceTime, and tap on Show Previews. Now, pick Always to make sure you see every notification, no matter what.
  • On your Mac: Go to System Settings, click Notifications, find FaceTime, and next to Show Previews, choose Always. Now, you won’t miss a thing!

7. Ensure That You Have Allowed FaceTime to Send Notifications During Focus Mode

Focus Mode is like your personal do-not-disturb sign, but sometimes you don’t want it to silence everyone. You’ve got to make sure FaceTime is still allowed to knock on your door when you’re in Focus Mode.

  • On your iPhone or iPad: Open Settings, tap Focus, pick the profile you’re using, and then hit Allowed Apps. Hit that “+” button and add FaceTime to the VIP list. Oh, and check that Time Sensitive Notifications option, too.
  • On your Mac: Fire up System Settings, click on Focus, choose your profile, and then click Allowed Apps. Hit that “+” and choose FaceTime to make sure it can still get your attention right away.

8. Disable Do Not Disturb/Focus Mode

When you put your devices in Do Not Disturb or Focus Mode, it’s like telling them, “Shh, I need some quiet.” But if you want FaceTime Handoff to work, you’ll need to let the party noise in.

  • On your iPhone or iPad: Head into Settings, tap on Focus, find Do Not Disturb or whichever Focus profile is on, and flip that switch to turn it off.
  • On your Mac: Open up System Settings, click on Focus, choose your quiet-time profile, and then turn it off.

By turning these off, you’re saying, “Okay, I’m ready to switch calls between devices. Let’s keep it lively!”

9. Turn OFF Focus Status Sharing Across Devices

Your devices can be chatty with each other, telling when you’re busy. It’s a cool trick, but it might mess with FaceTime Handoff.

  • On your iPhone or iPad: Go to Settings, find Focus, and then tell Share Across Devices to take a break by turning it off.
  • On your Mac: Get into System Settings, click on Focus, and also tell Share Across Devices to chill out by turning it off.

Doing this keeps your devices from gossiping about your Focus status. It means you’re keeping your “busy” signals to one device at a time, which can help with FaceTime Handoff.

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10. Disable/Enable Handoff On Your iPhone/iPad and Mac

Think of Handoff as a relay race baton – it helps pass your tasks from one device to another without dropping the ball. But if it’s not passing the baton properly, it might need a reset.

  • On your iPhone and iPad: Stroll into Settings, tap on General, then AirPlay & Handoff. Now, give that Handoff switch a flick to turn it off, wait a moment, and then flick it back on.
  • On your Mac: Go to System Settings, click General, find AirDrop & Handoff, and do the same off-and-on dance with the Allow Handoff toggle.

Just like a good stretch before a race can make all the difference, this toggle tango might just make your Handoff sprint smoothly.

11. Disable Firewall On Your Mac

Your Mac’s Firewall is like a guard dog – it keeps the bad stuff out. But sometimes, it’s a little too protective and keeps out the stuff you want, like FaceTime Handoff.

  • On your Mac: Fire up System Settings, tap on Network, look for Firewall, and then switch it off. Just remember, it’s like telling your guard dog to take a nap – don’t forget to wake it up when you’re done!

By giving your Firewall a little time off, you might clear the way for your devices to chat it up and get FaceTime Handoff working. Just make sure to switch it back on after to keep your Mac safe.

12. Disable VPN on Your iPhone, iPad, and Mac

A VPN is like a secret tunnel for your internet stuff – it keeps your browsing undercover. But sometimes, it can hide too much, like when you’re trying to Handoff a FaceTime call.

  • On your iPhone or iPad: Dive into Settings, tap on VPN, and then flip that switch to turn it off.
  • On your Mac: Click your way into System Settings, find VPN, and give it a break by turning it off.

Turning off your VPN is like taking off a superhero mask – it might just help your devices recognize each other for the Handoff. Just remember to turn it back on when you need your browsing to go incognito again!

13. Make Sure You Have Not Blocked Notifications on the Lock Screen

Your phone’s Lock Screen can be like a private journal sometimes – it hides what’s new so no one else can peek. But if you want to know when a FaceTime call is trying to Handoff, you’ve got to let those notifications show up.

  • On your iPhone or iPad: Hop into Settings, then Notifications, and tap on FaceTime. Under Alerts, make sure the Lock Screen is checked.
  • On your Mac: Cruise over to System Settings, click on Lock Screen, and check that there’s a tick next to Show message when locked.

Doing this is like opening your journal to a trusty friend. It lets your devices show you what’s happening so you can switch calls without a hitch.

14. Restart Your iPhone/iPad and Mac

Sometimes tech just needs a nap. Restarting your devices can shake out the cobwebs and fix all sorts of weird glitches, including FaceTime Handoff hiccups.

  • On your Mac: Click the Apple logo at the top left, then hit Restart. It’s like telling your Mac to take a deep breath and start fresh.
  • On iPhones and iPads without a home button: Press and squeeze the volume and power buttons together. When you see the power-off slider, let it slide to turn off. Then wake it up by pressing the power button until you see the Apple logo.
  • On iPhones and iPads with a home button: Press down the power button and wait for the slider to show up. Slide it off, then press the power button again to turn it back on.

Think of it as a mini-vacation for your gadgets. When they wake up, they might just be ready to Handoff that call like champs.

15. Make Sure FaceTime is Not Down

Sometimes the problem isn’t your phone or computer – it’s actually FaceTime itself taking a breather. Before you try anything else:

  • Whip open a web browser and head to the Apple System Status page.
  • Look for FaceTime in the list and see if it’s got a green dot next to it.

If that dot isn’t green, it means FaceTime’s out of office, and all you can do is wait for it to clock back in.

16. Turn Off/On FaceTime on your iPhone/iPad and Mac

It’s time for the classic “turn it off and on” trick with FaceTime itself.

  • On your Mac: Launch FaceTime, click on the FaceTime menu up top, and hit Preferences. Uncheck where it says Enable this account and Calls from iPhone. Then, give your Mac a quick restart. Once it’s back, recheck those boxes.
  • On your iPhone or iPad: Dive into Settings, tap FaceTime, and slide that switch to off. Restart your device. When it’s all booted up, slide that FaceTime switch back on.

Doing this is like hitting the reset button on your game console – it gets things running smoothly again so you can jump back into the action.

17. Reset Network Settings

Imagine your network settings as a big, tangled mess of yarn. Sometimes, the best thing to do is just shake it all out and start fresh. Here’s how:

  • Grab your iPhone or iPad and tap that Settings app.
  • Stroll down to General, then give a tap on Transfer or Reset iPhone/iPad.
  • Hit Reset and whisper “Reset Network Settings” to your device. It’ll get the message and tidy things right up.
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18. Sign Out Of Apple ID and Sign Back In

It’s like the hokey pokey, but with your Apple ID. You sign it out, and then you sign it right back in, and that’s what it’s all about!

  • On your iPhone or iPad: Tap Settings, then your profile pic at the top. Press Sign Out, but remember to keep a copy of your important stuff like calendars and contacts. Take a short break, then sign back in.
  • On your Mac: Click the System Settings app, select your profile, and wave goodbye as you click Sign Out. Then, after a little wait, sign right back in.

Signing out and back into your Apple ID is like telling your devices, “Hey, we need to get back on the same page.” It can work wonders, especially for those pesky Continuity features.

19. Update Software on Your Devices

Just like how your wardrobe needs a refresh now and then, your devices crave the latest software attire to look and work their best.

  • For your iPhone or iPad: Tap into Settings, march to General, and then salute Software Update. If there’s a new version strutting its stuff, let it sashay onto your device.
  • And for your Mac: Meander over to System Settings, click General, and then put on your finest monocle to inspect Software Update. If there’s an update taking a bow on the stage, give it a warm welcome to your Mac.

Updating could swat away those nasty bugs that are muddying up the FaceTime Handoff experience.

20. Factory Reset Your iPhone or iPad

When you’ve tried all the dances and the party’s still a dud, it’s time to reset the room.

  • Go to your iPhone or iPad’s Settings app, saunter down to General, and then to Transfer or Reset iPhone/iPad. Now take a deep breath and choose Reset, then Reset All Settings. It’s a big step – like erasing the chalkboard to start a fresh masterpiece.

Remember, this will scrub your device’s settings to their birthright state – clean and pristine. It’s a new beginning, but your photos, videos, and other media will stay put, ready for whatever comes next.

Fixed the FaceTime Handoff Not Working Problem on iPhone, iPad, and Mac

Voilà! You’ve journeyed through the labyrinth of tech solutions and emerged victorious! It’s always a sweet feeling to overcome challenges, especially when they concern our most beloved gadgets. The smooth dance of FaceTime Handoff between your iDevices should now be a breeze, and you can once again seamlessly transition between devices without missing a beat.

We all stumble upon glitches and hiccups in our devices from time to time. Thankfully, there’s a vast community of fellow tech enthusiasts and problem solvers (like yourself) who share, learn, and support one another. Your journey and the solutions you’ve explored may just be the guiding light someone else is seeking.

If you ever find a new or unique solution, don’t keep it under wraps. By sharing it, you could be the hero of someone’s tech day! And always remember, the world of technology is vast and ever-evolving. Being proactive in learning and staying updated is the best way to ensure you’re always ready to tackle the next challenge.

Happy FaceTiming, and here’s to smooth tech experiences ahead! If there’s anything else you’d like to discuss or need assistance with, you know where to find us. Cheers!

Frequently Asked Questions

1. Why is my FaceTime Handoff not working on my iPhone/iPad or Mac?

There could be several reasons why FaceTime Handoff is not working. It could be due to software bugs, network issues, or incorrect settings.

2. How do I enable FaceTime Handoff on my iPhone/iPad or Mac?

To enable FaceTime Handoff, go to Settings > General > Handoff on your iOS device, and Settings > General > Handoff on your Mac. Make sure the Handoff feature is turned on for both devices.

3. Why is Handoff not working between my iPhone and Mac?

This could be due to different reasons such as older version of iOS, wifi and Bluetooth issues, etc. You need to check all the settings and upgrade the iOS or Mac if necessary to resolve this issue.

4. How do I know if Handoff is turned on?

To check if Handoff is turned on, go to Settings > General > Handoff on your iOS device, and Settings > General > Handoff on your Mac. If the feature is turned on, it should say "Handoff" under the toggle switch.

5. Can I use Handoff with non-Apple devices?

No, Handoff only works between Apple devices, such as iPhone, iPad, and Mac.

6. Are there any other ways to fix FaceTime Handoff not working?

Yes, you can try resetting your network settings, restarting your devices, or resetting your FaceTime and iMessage settings to fix FaceTime Handoff issues on your Apple devices.
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